Returns & Exchanges
It’s important to me that you love your piece from Kailani The Label. As each item is handmade, I take great care in crafting and checking it before it leaves my studio. If for any reason you’re not completely happy, I do accept returns under the conditions below.
Return Eligibility
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Returns are accepted within 14 days of delivery.
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Items must be in their original, unused condition with no signs of wear.
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Custom or personalised orders cannot be returned unless faulty.
How to Return an Item
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Email me at hello@kailanithelabel.com with your order details and reason for return.
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I’ll reply with instructions and the return address.
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Return shipping is the customer’s responsibility, and I recommend using a trackable service. If a return does not reach me, I cannot issue a refund.
Refunds
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Once the item is received and inspected, your refund will be processed to your original payment method, minus any shipping charges.
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Please allow up to 5 business days for processing. You’ll be notified by email once finalised.
Exchanges
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If you’d like an exchange, please mention this in your return request email along with the item you’d like instead.
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Exchanges are subject to stock availability. If unavailable, a refund will be issued instead.
Faulty Items
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If you receive an item you believe is faulty, please email hello@kailanithelabel.com with a photo of the issue before using the product.
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If confirmed, I’ll happily replace the item (if stock is available) or issue a refund once it’s returned.
Please note: As every hide is unique, natural colour variations, small marks, and grain differences are a normal characteristic of genuine leather — these are not considered faults, but part of the beauty of handmade.
✨ Because I’m a one-woman show, I kindly ask for your understanding and patience with the returns process. Thank you for supporting handmade.